These General Terms and Conditions of Sale (CGV) define the terms and conditions applicable to the pet sitting services offered by Pet Funny Family – Pet Services, hereinafter referred to as “the Service Provider.” Any order implies the client’s full and complete adherence to these CGV.
1 – Services Offered
The Service Provider offers the following services:
In-home pet sitting.
Dog walking.
Daily care (feeding, water, litter box cleaning, administering medication, etc.).
Transportation service for distances less than 65 km round trip.
Additional services (upon request and at an additional cost).
2 – Service Area
The Service Provider operates only within the geographical areas defined and presented on the website. Any request outside this area may be refused or subject to a specific quote.
3 – Booking Conditions
All services must be booked at least 7 days in advance.
A paid pre-visit will be organized to determine the animal’s needs and logistical details.
The booking becomes effective after acceptance of the quote and payment of a 30% deposit of the total service amount.
4 – Rates and Payment
Rates are detailed on the website or communicated during the quote preparation.
Payment can be made by cash, check, or bank transfer.
The service balance is due no later than the day the service begins.
5 – Cancellation and Refunds
Any cancellation must be notified in writing (message, email, or letter).
In case of cancellation by the client, beyond the legal 14-day withdrawal period, the deposit will not be refunded. Note that the withdrawal period does not apply if the service is performed before the end of the legal period.
In case of cancellation by the Service Provider, a refund will be issued.
Any service started is due in full.
6 – Service Provider’s Obligations
Ensure the safety, well-being, and appropriate care of the entrusted animals.
Follow the instructions provided by the client during the pre-visit.
Inform the client in case of problems (health, behavior, etc.) and act accordingly.
7 – Client’s Obligations
The animal must be identified.
Identification documents and health records with veterinarian contact information must be provided to the Service Provider.
Provide all necessary information about the animal (health, habits, diet, behavior).
Provide necessary supplies (food, medication, toys, litter, etc.).
Ensure the animal is in good health and up-to-date with vaccinations.
Maintain liability insurance for any damage caused by the animal.
8 – Intellectual Property
The client authorizes Pet Funny Family to take photos of the cared-for animals for sharing on the company’s social media. Pet Funny Family cannot be held responsible for fraudulent use of the animal’s photo by a third party.
In case of refusal, the client must specify this when drafting the service contract.
9 – Responsibilities
The Service Provider cannot be held responsible for illnesses, injuries, or death of the animal occurring during the service, except in cases of proven fault.
In case of damage caused by the animal to a third party or property, the client remains fully responsible.
10 – Force majeure
In case of force majeure (weather, illness, family emergency, etc.), the Service Provider reserves the right to postpone or cancel a service.
The client will be informed as soon as possible, and a refund or rescheduling will be offered.
11 – Personal Data Protection
Information collected during services is strictly confidential and intended for the exclusive use of the Service Provider. In accordance with [GDPR or local law], the client has the right to access, modify, and delete their data.
Person responsible for data collection: Agnès LACOUR
12 – Disputes
In case of dispute and in accordance with current legislation, the parties agree to seek an amicable solution through the Service Provider’s mediator, MEDIAVET: https://mediavet.net .
If no amicable solution is found, the dispute will be submitted to the competent courts.
13 – Acceptance of the General Terms and Conditions
By booking a service, the customer declares that they have read and unreservedly accept these General Terms and Conditions of Sale.
